WCWS Supplemental Services Agreement
WCWS Supplemental Services Agreement
(Updated as of December 25, 2017)
PLEASE READ THIS AGREEMENT CAREFULLY
This services agreement (the “Agreement”) is made between you, as a User (as defined below), and the WCWS entity listed below (“WCWS” or “we”), which supplements the WCWS Transaction Services Agreement regarding your use of the WCWS Supplemental Services (as defined below) provided to registered users of the www.wcws.com and www.wcws.cn online site (“WCWS Site”). If you are registered or resident outside the mainland China, you are contracting with Borderwing International Limited (incorporated in Hong Kong). If you are registered or resident in the mainland China, you are contracting with Borderwing International Limited. and its affiliate Xiamen TuoYiWuJing Network Technology Co., Ltd which provides technical support in connection with the transaction services utilizing its strengths in network technologies.
1. Acceptance of Terms
1.1 You acknowledge that you have read this Agreement prior to your use of WCWS Supplemental Services. Each time you use WCWS Supplemental Services you confirm that you agree to be bound by the terms and conditions of this Agreement and any subsequent amendments or modifications as may be made from time to time.
1.2 As some or part of the WCWS Supplemental Services may be supported and provided by affiliates of WCWS, WCWS may delegate some of the WCWS Supplemental Services to its affiliates, particularly Shenzhen TuoYiWuJing Supply Chain Service Co., Ltd. incorporated in Shenzhen. You agree that it may invoice you for their part of the WCWS Quality Control Services.
1.3 We may amend this Agreement at any time by posting an updated version at www.wcws.com (the “WCWS Site”). The updated version of this Agreement shall take effect immediately upon posting. By continuing to use the WCWS Supplemental Services, you agree that the amended terms will apply to you.
2. WCWS Supplemental Services
2.1 The “WCWS Supplemental Services” are services provided by WCWS and our affiliates to facilitate payments in connection with the online transactions concluded on and through the WCWS Sites. These transactions (“Online Transactions”) are subject to the WCWS Transaction Services Agreement.
2.2 The WCWS Supplemental Services are only available to the registered users of the WCWS Sites (“Users”). A User who purchases or acquires any goods in an Online Transaction is referred to also as a “Buyer”, and a User who sells or provides any goods in an Online Transaction is also referred to as a “Seller”. If your subscription to any user services of the WCWS Sites expires or is terminated for any reason, you are not eligible to use the WCWS Supplemental Services to conclude online transactions on WCWS Sites. In addition, WCWS is not obliged to provide the WCWS Supplemental Services where the bank account designated by a Seller in an Online Transaction to receive the transaction price has not been verified and confirmed by WCWS and our affiliates.
2.3 WCWS shall have the right to refuse to provide the WCWS Supplemental Services for any Online Transaction if (a) the Online Transaction does not satisfy the terms and conditions in the WCWS Transaction Services Agreement or the other applicable terms, rules and policies concerning WCWS’s transaction services under the WCWS Transaction Services Agreement in accordance with WCWS’s instructions or (b) if WCWS has reason to believe that the Online Transaction may violate any laws, rules or regulations or may otherwise subject WCWS or any of our affiliates to liability.
2.4 You agree that WCWS shall have the sole and absolute discretion to remit funds subject to the terms of this Agreement.
3. WCWS Supplemental Services for Online Transactions
3.1 Buyer of an Online Transaction shall pay the full transaction price listed for the Online Transaction to the Seller through the WCWS Website. When paying service fee to WCWS and using WCWS to submit payment for a WCWS Online Transaction, payments are processed through accounts owned by WCWS or one of its affiliates and/or a registered third party service provider acting on WCWS’s behalf. The funds are received for the Seller in accordance with the WCWS Transaction Services Agreement. The Seller agrees that the Buyer’s full payment of the transaction price listed for the Online Transaction to WCWS constitutes final payment to the Seller and Buyer’s payment obligation for the Online Transaction is fully satisfied upon receipt of funds by WCWS’s account. The payment must be made in the currency designated by WCWS or any other currencies as supported by WCWS from time to time.
3.2 Upon receipt of the Buyer’s payment, WCWS shall promptly notify WCWS Sites of the details of the payment. WCWS shall also monitor and keep safe custody of the received funds and shall not release the funds unless an event set forth in clause 3.3 below occurs.
3.3 WCWS shall retain the funds received in connection with an Online Transaction unless, as agreed between Seller and WCWS, any of the following events occurs:
(a) in case of the successful completion of the Online Transaction and delivery of goods by the Buyer upon WCWS’s confirmation in accordance with the terms of WCWS Quality Control Services Agreement, all the funds will be remitted to Seller;
(b) in case of the cancellation of the Online Transaction by the Seller or the Buyer, all the funds will be refunded to Buyer;
(c) in case of the partial cancellation of the Online Transaction, the funds corresponding to the cancellation part will be refunded to Buyer and the funds corresponding to performance will be released to the Seller;
(d) in case of any settlement agreement reached by Buyer and Seller, the funds will be disposed in accordance with such settlement agreement;
(e) in case that a dispute in relation to Transaction Services has been submitted to WCWS Sites for WCWS’s determination and WCWS’s determination has become final and binding according to clause 10 of the WCWS Transaction Services Agreement, the funds will be disposed in accordance with WCWS’s determination; or
(f) if WCWS or our affiliates receives any order, ruling, award or judgment from a competent court, arbitration tribunal or authority which directs us to release the funds, the funds will be disposed in accordance with such order, ruling, award or judgment.
WCWS is not holding any funds on behalf of Buyer, or in any escrow or trust relationship. Seller has requested that the settlement of funds to Seller be delayed as provided in this clause 3.3.
3.4 You acknowledge that WCWS has the right to release the funds based on the results of WCWS Quality Control Services provided by its affiliates for Online Transactions. Buyer agrees to permit and hereby authorize WCWS, which in turn instructs WCWS to confirm completion of transactions according to results of quality control services and release the funds to the Seller; Seller agrees to permit and hereby authorize WCWS which in turn instructs WCWS to deduct, withhold and dispose of any deposits provided in accordance with relevant terms (if any).
3.5 When releasing any funds, WCWS shall have the right to deduct any financial charges or service fees due and payable to WCWS (if any) in such amount as instructed by WCWS pursuant to the agreement between Seller and WCWS.
3.6 Unclaimed funds will be held by WCWS for a period of five years as instructed by WCWS, at which time, the Seller will be deemed to have waived any claim in respect of such funds or, if required by applicable escheat laws, we will remit the funds (less any fees, if any and to the extent permitted under applicable laws) to the relevant competent authority. You hereby agree that upon expiry of such period or upon remittance of such funds to the relevant competent authority in accordance to the applicable escheat laws, WCWS will be relieved of any further obligation to pay those unclaimed funds to you.
3.7 You acknowledge and agree that WCWS may receive interest for the funds held on behalf of you pursuant to WCWS Supplemental Services rendered to you in accordance with applicable laws and you will not receive interest or other profits in relation to the WCWS Supplemental Services.
4. Users’ Responsibilities
4.1 All Online Transactions are concluded by and between Users only. You shall complete Online Transactions in accordance with terms, rules and policies of the WCWS Transaction Services Agreement and WCWS Supplementary Services Agreement, WCWS Quality Control Services Agreement and WCWS Sites. You agree that you will not hold WCWS and our affiliates or agents liable for any Online Transaction or any goods supplied under any Online Transaction.
4.2 You agree to give all notices, provide all necessary information, materials and approval, and render all reasonable assistance and cooperation necessary for WCWS’s provision of the WCWS Supplemental Services. If your failure to do so results in any delay in the provision of any WCWS Supplemental Services or cancellation of any Online Transaction, WCWS and our affiliates shall not be liable for any loss or damages arising from such delay.
4.3 You represent and warrant that:
(a) you will use the WCWS Supplemental Services in good faith and in compliance with all applicable laws and regulations;
(b) the information and material you provide in connection with the use of the WCWS Supplemental Services is true, lawful and accurate, and is not false, misleading or deceptive;
(c) you will not use the WCWS Supplemental Services to defraud WCWS, our affiliates or other Users or engage in other unlawful activities (including without limitation dealing in goods prohibited by law);
(d) in case that you are a Seller of products, you have the legitimate right and authorization to sell, distribute or export the products using the Transaction Services and such products do not infringe any third party’s rights;
(e) in case that you are a Seller of products, you have good title to the products ordered under the Online Transaction, and the products meet the agreed descriptions and requirements; and
4.4 If in WCWS’s opinion, any User is not acting in good faith, abusing the WCWS Supplemental Services, or in breach of this Agreement, WCWS shall have the right to cancel the Online Transaction.
4.5 You as the User shall be solely responsible for payment of any taxes, duties or other governmental levies or any financial charges that may be imposed on any goods purchased or supplied through the WCWS Supplemental Services or otherwise arising from the Online Transaction.
4.6 You agree to indemnify WCWS and our affiliates and our employees, directors, officers, agents and representatives and to hold them harmless, from any and all losses, damages, actions, claims and liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, from your use of the WCWS Supplemental Services or from User’s breach of this Agreement. WCWS reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by User, in which event User shall cooperate with WCWS in asserting any available defenses.
5. Personal Data Privacy
6. Suspension of Systems
6.1 If you are unable to use the WCWS Supplemental Services directly or indirectly due to any of the following reasons, you agree that you will not hold WCWS, its affiliates or agents liable for any default, delay or failure in performing its obligations under this Agreement:
(a) system suspension which has been announced by WCWS in advance;
(b) any Force Majeure Event (as defined under Clause 8).
7. Disclaimer and Limitation of Liability
7.1 WCWS will only be liable for the obligations expressly set forth in this Agreement.
7.2 You agree that all risks arising from the Online Transaction will be borne by you and your counterparty.
7.3 Users’ information is provided by Users themselves. WCWS makes no representation or warranty with respect to the accuracy, truthfulness and completeness of the Users’ information. You will be solely responsible for all consequences resulting from your own judgment and decision to use or otherwise rely on such information.
7.4 WCWS makes no warranty regarding the WCWS Supplemental Services or any goods supplied by the sellers under any Online Transaction, including but not limited to:
(a) the WCWS Supplemental Services will meet your requirements;
(b) the WCWS Supplemental Services will be uninterrupted, timely or error free; or
(c) any products, information or material obtained by you in connection with the WCWS Supplemental Services will meet your requirements.
7.5 Any proposal or material that you may obtain from WCWS or our staff or through the use of the WCWS Supplemental Services, whether in writing or oral, shall not constitute WCWS’s warranty regarding the WCWS Supplemental Services.
7.6 EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT AND TO THE FULL EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON THE "AS IS", "AS AVAILABLE" AND “WITH ALL FAULTS” BASES. ANY AND ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, UNDERTAKINGS AND TERMS, WHETHER EXPRESS OR IMPLIED, ARE HEREBY DISCLAIMED AND EXCLUDED.
7.7 TO THE FULL EXTENT PERMITTED BY LAW, WCWS AND OUR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS OR REVENUES, BUSINESS INTERRUPTION, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF DATA OR LOSS OF OTHER ECONOMIC INTERESTS, WHETHER IN CONTRACT, NEGLIGENCE, TORT OR OTHERWISE, ARISING FROM THE USE OF OR INABILITY TO USE THE WCWS SUPPLEMENTAL SERVICES.
7.8 THE AGGREGATE LIABILITY OF WCWS AND OUR AFFILIATES ARISING FROM THE WCWS SUPPLEMENTAL SERVICES IN CONNECTION WITH ANY ONLINE TRANSACTION SHALL NOT EXCEED THE TOTAL REMUNERATIONS THAT WCWS MAY DERIVE FROM SUCH TRANSACTION.
7.9 By using the WCWS Supplemental Services, you acknowledge and agree that WCWS is not a bank and the WCWS Supplemental Services should in no way be construed as the provision of banking services. WCWS is not acting as a trustee, fiduciary or escrow with respect to User’s funds and it does not have control of, nor liability for, goods that are paid for with the WCWS Supplemental Services. WCWS does not guarantee the identity of any User or ensure that a Buyer or a Seller will complete a transaction on WCWS Sites.
7.10 Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so the foregoing exclusions or limitations may not apply to you. You may also have other rights that vary from state to state.
7.11 If you have a dispute with other parties, you release WCWS (and our affiliates and officers, directors, agents, and employees thereof) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. If you are a California resident, you agree to waive California Civil Code Section 1542, which states, in part: “A general release does not extend to claims which a creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if not known by him or her must have materially affected his or her settlement with the debtor.”
8. Force Majeure
No party, its affiliates or agents shall be held liable for any default, delay or failure in performing its obligations under this Agreement resulting directly or indirectly from acts of nature, forces or causes beyond reasonable control of such party, its affiliates or agents, including without limitation, (i) a fire, flood, elements of nature or other acts of God, (ii) an outbreak or escalation of hostilities, war, riots or civil disorders, or an act of terrorism; (iii) Internet failures, computer, telecommunications, electrical power failures or any other equipment failures; (iv) a labor dispute (whether or not employees’ demands are reasonable or within the party’s power to satisfy), (v) acts or omissions of a government authority prohibiting or impeding the affected party (or its affiliates or agents) from performing its obligations under this Agreement, including orders of domestic or foreign courts or tribunals, governmental restrictions, sanctions, restrictions on foreign exchange controls, etc. or (vi) the nonperformance by a third party for any similar cause beyond the reasonable control of the Party (collectively, a “Force Majeure Event”). If a Force Majeure Event occurs, the non-performing party will be excused from any further performance of the obligations affected by the event only for as long as the Force Majeure Event continues and the party continues to use commercially reasonable efforts to resume performance.
9.1 This Agreement shall be interpreted, construed and enforced in all respects in accordance with the laws of Hong Kong. You irrevocably consent to the exclusive jurisdiction of the courts of Hong Kong, in connection with any action to enforce the provisions of this Agreement, to recover damages or other relief for breach or default under this Agreement, or otherwise arising under or by reason of this Agreement.
9.2 If any dispute or claim arises from or in connection with this Agreement, an Online Transaction or your use of the WCWS Supplemental Services (“Dispute”), the relevant parties shall resolve the Dispute through amicable negotiations. If any Dispute arises between Buyer and Seller in connection with an Online Transaction, you agree that such Dispute shall be resolved in accordance with the procedures set forth in clause 10 of the WCWS Transaction Services Agreement only. If you initiate any legal proceedings against WCWS or our affiliates in breach of clause 10 of the WCWS Transaction Services Agreement, you shall indemnify and hold WCWS and our affiliates, agents, employees, directors, officers and agents harmless and indemnified against any claim, losses, damages that may be suffered by us.
9.3 In any event, you may not make any claim against WCWS or our affiliates under this Agreement after one year from the date of occurrence of the matter giving rise to the claim.
9.4 Notwithstanding the foregoing provisions, either party may seek injunctive or other equitable relief against the other party in any court of competent jurisdiction prior to or during the arbitration.
10. General Provisions
10.1 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall be enforced.
10.2 Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
10.3 No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
10.4 Any failure by WCWS to exercise any of our rights under this Agreement shall not constitute a waiver of such right or a waiver with respect to subsequent or similar breach. A waiver shall be effective only if made in writing.
10.5 WCWS shall have the right to assign this Agreement (including all of our rights, titles, benefits, interests, and obligations and duties in this Agreement) to any of our affiliates and to any successor in interest. WCWS may delegate certain rights and responsibilities of WCWS under this Agreement to independent contractors or other third parties. Users may not assign, in whole or part, this Agreement to any person or entity.
10.6 If there is any conflict between the English version and another language version of this Agreement, the English version shall prevail.
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